If you are not based in a rural airport and do not have your own hangar and fuel supply, you will most likely have to use a fixed based operation, or FBO, service. There are numerous FBOs across the United States, and you can easily find one that is located close to your home. However, the quality of aviation service provided by FBOs can vary greatly, and you have to make sure that the FBO that you are using offers good value for money. Here are some questions that you need to ask to determine the true value of an FBO.
Service
• Is the staff in your FBO committed to delivering high quality service to you and your passengers on a consistent basis?
• Does your FBO use aircraft tugs and other kinds of equipment to make your ground service experience more pleasant and hassle-free?
• Can it service your tires and O2 quickly when necessary?
• Can you get fresh water and toilet serviced?
• Does your FBO provide automotive ramp access?
• Does the staff treat you in a courteous and professional manner?
Safety
• Have the workers, technicians, and management team undergone the necessary training to deliver high quality service in a safe manner?
• Does the staff have enough experience to meet all aircraft safety requirements?
• Does the FBO request or require a liability insurance waiver?
Facility
• Is the FBO facility modern and clean?
• Does the FBO have all the amenities you need?
• Does it use the most advanced equipment to provide the most efficient and safest aviation service possible, such as powered airplane tow tugs?
Cost
• Are your FBO’s fuel prices and ramp fees competitive?
• Considering the service, safety, and facility provided by the FBO, is the price that you are paying reasonable?
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